Return and Exchange Policy
At Panyadi, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy subject to the following terms:
1. Eligibility
To be eligible for a return or exchange, items must be unused, in their original condition, and accompanied by proof of purchase (e.g., receipt or order confirmation). Certain items, such as perishable goods, gift cards, and personalized items, may not be eligible for return or exchange.
2. Timeframe
You may initiate a return or exchange within 15 days of receiving your order. After this timeframe, we may not be able to accept returns or exchanges.
3. Return Process
To initiate a return or exchange, please contact our customer service team at +1 571 363 9116 with your order number and the reason for the return or exchange. Our team will provide you with further instructions on how to proceed.
4. Shipping Costs
Unless the return or exchange is due to an error on our part, you will be responsible for all shipping costs associated with returning or exchanging items. Shipping costs are non-refundable.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return. Exchanges are subject to availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or issuing a refund.
8. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. Please check the product description carefully before making your purchase.
9. Contact Us
If you have any questions or concerns about our return and exchange policy, please contact us. Our customer service team is here to assist you.